Australian managed IT service desk:

Our Managed IT service desk and on-site support are provided by certified and experienced local engineers.  Our capabilities include monthly reporting, multiple points of entry by phone, email or advanced remote management tools that diagnose IT issues in real time.Armed with the best service desk software available on the market, our team resolve more than just issues, they identify the underlying cause and impact of problems to prevent them happening again.

Protect your business against cyberattacks & security threats:

Cyber security and managed security services give businesses scalable and flexible solutions against data theft, security breaches, and system failure caused by malware. Sophisticated cyberattacks can impact business operations and systems, and data breaches may lead to legal action or fines where the data hasn’t been appropriately protected.
MRMS cyber security services offer a multilayered approach to protect your business from potential threats, and a dedicated team proactively manages your defences and helps to keep your data safe now and into the future.
A cyberattack is no longer confined to your office or network. Business-owned devices can carry substantial risk of data breaches. Managed cyber security allows organisations to protect the accessibility and integrity of their data and systems.
No two businesses are the same and neither are their security risks. Our specialised team can assess your ICT environment and provide personalised advice, consultations and the strategic implementation of cyber security for your business. We align our security assessment with industry best practices so we can proactively find security risks.



We secure your infrastructure, minimise operational disruptions and keep your network running. IT infrastructure changes rapidly and most organisations are managing complex, hybrid environments. With every new SaaS platform, server, site, or network things get that much more difficult to keep on top – not to mention all the additional work that needs to go into keeping them secure, patched and up-to-date, as well as accessible. Very quickly, simply managing your infrastructure can consume all the time and energy of your IT team.

With MRMS IT’s Managed Infrastructure Services, we can take away the burden and do all the hard work for you. We provide a full suite of solutions that enables you to:

  • Monitor
  • Track
  • Back-up
  • Maintain Infrastructure

MRMS Managed End Point Protection & Anti-Virus:

Our services include Malware, virus, and cyber threat mitigation for individual employee devices. We’ll monitor, manage, and maintain your endpoint devices in a way that is designed to fit your existing business practices. We’ll become the frontline of defense for your employees, by establishing processes and methodologies, and providing guidance and support.

Anti-Malware Monitoring:

Catching suspicious activity early is the best way to prevent major losses in revenue. Managed Endpoint Protection means that your team doesn’t have to be concerned about comprehensive malware scanning and the technicalities of doing it properly. Place it safely in the hands of those who know what to look for, and what to do in case of an event. Your team may be equipped to run malware prevention software, but do they know how to manage a zero-day attack and remediate? If the answer is no, it’s best to leverage a reliable partner who makes cyber security their full-time job


Redundant, monitored backups to ensure maximum uptime and zero to minimal interruption. Stuff happens. But regular, monitored backups and plan for recovery in case you experience a data loss is crucial. We’ll manage your data in the way that makes the most sense. The cost of losing data during a disaster or breach is often insurmountable if the right plans are not in place. Over 90% of organizations who experienced a loss in data in the last year (without a plan for recovery) filed bankruptcy with a year.

This is why risk mitigation with monitored backups and a recovery team are key to business continuity

MRMS team will ensure that your data is properly backed up and stored redundantly, onsite and remotely, to ensure that any loss can be recovered by our team, and we’ll get you back up and running with minimal disruption to your business operations.


MRMS IT’s Desktop Management Services provide you the ability to pro-actively manage your desktop and laptop fleet. Managing disparate desktop set-ups and responding to ongoing demands from all corners can be complex and time-consuming. All of this can leave you bogged-down with administrative duties, like on-boarding new users and providing day-to-day fixes, rather than focusing on the ‘big picture’ of your organisation’s IT.

It’s for this reason that MRMS IT offers our desktop management services. By taking care of your day-to-day user and technical support. Using key technologies like Kaseya, MRMS IT is able to track all your devices in real time. Our automated desktop management software provides valuable information and features which automate and simplify the management of your desktops and laptops.

Key features of this service include:

  • Asset discovery of hardware and installed software
  • Backup of data on laptops
  • Automatically update virus software
  • Software distribution from a central location
  • Policy management and compliance
  • Remote control from anywhere in the world

Discover opportunities to improve efficiency with our IT systems health check & Vulnerability Assessment.

An IT systems health check identifies the inconsistencies, irregularities and inefficiencies that are causing an organisation’s network to operate ineffectively. A thorough systems health check helps discover opportunities to increase computing efficiencies and reduce costs.

The MRMS IT Solutions systems health check provides businesses with a comprehensive report on:

  • hardware status
  • software licenses
  • end-of-life milestones
  • future readiness
  • recommendations for network optimisation
  • capacity planning.

Get access to all of MRMS IT’s specialist teams through purchasing prepaid IT service bundles, all without the commitment of a fixed, long-term contract, but the flexibility to use those hours wherever you need them. MRMS Onsite Consulting services offer trained JR and SR-level Cloud Consultants to help empower your team with the optimized technology you need to maintain operations with minimal disruptions or downtime.

Prepare for anything with a Prepaid Multi-Pack

Enjoy the flexibility of a qualified, professional IT workforce, without the commitment of contracts or the hassle of the recruitment process. Use our Prepaid Multi-Packs to enhance your own team’s capabilities, whether you need more hands on a complex project, find yourself a few people short, or simply require a regular 3rd party health check on your infrastructure.

How does it work? Any way you want.

Our prepaid bundles let you to control the way you engage our team, in increments of 10, 25, 50 and 100 hours, completely adjustable to your own needs. You’ll enjoy the assurance of an assigned Senior Consultant, with a Primary and a Secondary engineer, to ensure all our support team understand your business and your operating environment from the get-go.

Around the clock  with a 24/7 Service Desk.

Full access to the complete range of MRMS IT’s specialist teams, from cloud and server support to networking and unified communications.

Rely on us as your complete standalone IT team or inject our fully tailored services, as and when you need.


Cloud Backup: 

Protect your business data from risks associated with fire, theft, hacking, or technological disasters with our affordable cloud data backup, management, protection and recovery solutions.

Replicate, recover, restore and resuscitate. Proactive continuity and contingency planning

Cloud backup solutions or online backup/remote backup solutions, refer to:

  • Data management
  • Data protection
  • Disaster recovery
  • Business continuity services.

Cloud backups are the result of organisations actively copying all the data they have collected, created, used and/or manipulated, to a secure and remote location in the cloud for storage and safekeeping.


Achieve digital transformation and deploy your services faster with convenient, cost effective and secure data cloud migration.

Cloud migration is the process of transferring business data, software applications, and other essential IT components from an onsite location to the cloud. In some cases it may involve the removal, disposal or replacement of in-house IT hardware. Cloud migration can also be conducted between one cloud environment to another cloud environment.

Moving to the cloud, or between cloud environments and structures, can be a complex and risky manoeuvre for the untrained or inexperienced. Empower IT Solutions can assist you with specialised cloud migration services that are designed to: counteract common IT issues, overcome remote processing problems, and cater for your sensitive business data and valuable resources.

 Cloud migration services Include:

  • Migrate to cloud
  • Cloud to cloud migration
  • Application and data migration to the cloud

MRMS IT has been a Microsoft partner for long time. And it has extended its relationship by becoming a Microsoft Azure partner which provides our customer with a greater choice of Cloud hosting solutions for their environment. MRMS IT has direct peering between the Azure environment and its own MRMS IT Cloud System.

Microsoft Azure is becoming a global leader in the provision of Cloud Hosting Services. As a leading provider of IT Managed Services in Australia, MRMS IT can design, implement and manage Microsoft Azure services for you as either a complete or part solution for your hosting requirements.

Professional Services:

  • Cloud Solution Design & Consulting
  • Migration Services to Cloud
  • Security

Managed Services:

  • Infrastructure Monitoring, Management & reporting
  • Service desk
  • Security Compliance
  • Desktop & Mobile Support
  • Communications (VOIP, Office to Office Comms, Office to data Centre, Internet)


Your business success relies on the seamless delivery and availability of mission-critical systems to your workforce and customers. This makes it critical that you have a reliable disaster recovery plan.

MRMS IT Disaster-Recovery-as-a-Service (DRaaS) provides rapid failover for your systems by replicating either key systems and applications or your entire data centre. In the event of an incident, your business continuity is protected, ensuring minimal disruption, rapid data recovery and a quick return to full operational capacity.

Our expert consultants will work with you to design a solution that fits your business requirements as well as helping with ongoing management to ensure you get the best value from the solution.


Partnering with Acronis, MRMS IT offers industry-leading DRaaS as part of a comprehensive availability strategy. Acronis Cloud Connect replication, provides fully integrated, fast and secure cloud-based disaster recovery.



We all know how amazing the Office 365 product is for businesses. The alternative of having a subscription-based service as opposed to paying a one-off license that could really affect the budget with every new release and upgrading each individual user is a game-changer, to say the least.

So instead of mentioning the features and benefits of Office 365 for your business like many others have, below, we’ll mention how we do it for you. A seamless process, where we don’t disrupt your operations during business hours.

If you are interested in the features and benefits of Office 365 CALL US NOW AT 1300164604

MRMS IT specializes in providing full Office 365 licensing, implementation, and Support for your business. Used to its fullest potential, Office 365 will increase productivity within your organization by cutting out extraneous and ineffective tools and bringing everything you need to collaborate efficiently with your team (onsite and remote), into one single space in the Cloud.

Office 365 Enterprise subscription plan includes access to all Office applications plus other productivity services that are enabled over the cloud such as:

  • Exchange online
  • SharePoint online
  • Skype for business online
  • Office 365 ProPlus, and
  • Office web apps.

Microsoft Dynamics 365:

Microsoft Dynamics 365 unifies CRM and ERP solution capabilities into intelligent business applications in the cloud. They now work seamlessly with sales, customer service, operations, finance, field service, marketing and project service automation. Organisations can start with what they need and add applications as the business grows.

Microsoft Dynamics 365 provides organisations with business applications that help solve real problems and deliver real value. The Dynamics 365 suite of applications helps businesses better engage with their customers.  It reinvents their products/services, while empowering employees and optimising operations. Based on your organisation’s requirements, you can choose the business application for individual division and enjoy the competitive advantage offered by the latest offering from Microsoft Dynamics 365.


Microsoft SharePoint Implementation and Support for better collaboration and file sharing

There is a certain point in every small to medium-sized business journey, where existing company content needs to come together in a single place that is easy to access, manage, edit, and share. SMBHD has a Microsoft certified team that understands SharePoint best practices and how to implement the solution in a way that works best for your organization.


Transition seamlessly with Microsoft SharePoint Licensing and Implementations

MRMS Certified Microsoft team specializes in Microsoft products, so we can help your team transition to best practice use of the software. Our team will work with you to understand your vision, then we’ll configure SharePoint Online for your team, and train your end users on the best ways to leverage the system.

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