There are thousands of ways that Mrms Solutions Group inbound numbers (1300 numbers, 1800 numbers and 13 numbers) can be customised (set up/configured) to suit your business requirements
Calls to your inbound number are routed (redirected/forwarded) to one or more of your existing phone services (eg. office phone, home/office phone, mobile, fax, VoIP phone, live answering etc). Each one of these is known as an answerpoint.
If the initial 13/1300 number or 1800 number answerpoint is busy, not answering, or experiencing congestion, this option automatically changes the call answerpoint to one or more of your alternative numbers.
For example, if no-one answers your office phone after a specified number of seconds (eg, 10 sec., 15 sec.) the call could be forwarded to your specified mobile number. And if no-one answers the mobile after a specified number of seconds, the call could be forwarded to your Live Answering Service. Up to three consecutive forwards can be specified for each answerpoint.